Service Contracts Executive

About the role

The Service Contracts Executive ensures the profitability of service contracts for the Bus Division of FAMCO. The role involves data collection, analysis, reporting and liaison with customers, workshop teams and senior management to maintain high customer satisfaction and financial performance.

Key responsibilities

• Collect and analyse service contract data from the ERP system and other sources, producing timely reports.
• Alert workshop managers and senior management to exceptions that could affect contract profitability.
• Present contract performance reports to senior management and principals within defined timelines.
• Maintain contact with service contract customers for technical and commercial matters, ensuring positive feedback.
• Coordinate with workshop and sales teams to meet contract objectives and monitor profitability.

Required profile

• Diploma in Mechanical/Automotive or a Bachelor’s degree.
• Minimum 3 years of experience in service contracts management within a reputable automotive dealership.
• Valid UAE driver’s licence.
• Effective communication skills in English; Arabic is a plus.

Required skills

• Proficiency in MS Office.
• Experience using ERP systems for data extraction and reporting.