Site Reliability Engineer – Dubai

About the role

We are seeking a Site Reliability Engineer to join our Production Sandbox Reliability team in Dubai. You will act as the operational guardian for enterprise customer sandboxes, ensuring they remain stable, up‑to‑date, and well‑monitored across a globally distributed environment.

Key responsibilities

• Monitor health of sandbox environments to guarantee high availability, uptime and stability.
• Roll out regular updates to microservices within each sandbox, keeping them aligned with the latest versions.
• Triage infrastructure and application alerts, investigate initial causes and escalate incidents with clear context.
• Enhance observability by expanding metrics, logs and tracing coverage using Datadog and the Grafana stack (Mimir, Loki, Tempo).
• Participate in post‑incident reviews, ensuring root‑cause analysis leads to actionable improvements.
• Communicate proactively with internal engineering and customer‑facing teams during incidents, maintenance and version upgrades.
• Take part in a follow‑the‑sun on‑call rotation covering APAC, EMEA and LATAM time zones.

Required profile

• 4+ years of experience in SRE, DevOps or Infrastructure Engineering roles.
• Strong verbal and written communication skills, able to interact with both technical and non‑technical stakeholders.
• Self‑starter mindset focused on operational excellence and continuous improvement.

Required skills

• Node.js or Go programming.
• AWS services (EKS, S3, RDS).
• Kubernetes with Helm and ArgoCD.
• Observability tools: Datadog, Grafana, Mimir, Loki, Tempo, Zabbix.