SME Client Manager - Cigna Healthcare

About the role

Cigna Healthcare, a division of The Cigna Group, is looking for an SME Client Manager in Dubai. Reporting to the Head of SME Client Management, you will manage a portfolio of small and medium enterprise (SME) clients and brokers, resolve complex customer issues and drive renewals while the role is eligible for sales incentive compensation.

Key responsibilities

• Manage a portfolio of SME clients and brokers, engaging with them regularly and resolving day-to-day enquiries with internal stakeholders within agreed timelines.
• Proactively manage and negotiate renewals by executing an annual renewal strategy and optimising rate action and profitability.
• Take the lead on the entire renewal process for the assigned portfolio and achieve the financial targets set each year.
• Conduct quarterly face-to-face strategic meetings with brokers, including their management, covering retention rates, successes and challenges.
• Identify compliance risks in the GCC and understand compliance requirements.
• Look for growth opportunities with existing groups and build strong relationships with brokers and internal customers.
• Maintain accurate database records, including in Salesforce, with at least 98% accuracy.

Required profile

• Excellent written and verbal communication, influencing and negotiation skills.
• Ability to work under pressure, prioritise workloads and meet tight deadlines.
• Good business and product knowledge, regulatory expertise and knowledge of processes, procedures and systems.
• Coaching, supervisory and basic leadership and management skills, with team and customer focus.

Required skills

• Sound knowledge of Excel and Word.
• Basic Microsoft applications (Outlook, Word, Excel).
• Data collation and statistical analysis experience.