Social Media Community Manager (Remote)

About the role

We are seeking a proactive Social Media Community Manager to join a leading software development firm on a full‑time remote basis. You will be the voice of the brand, nurturing online conversations, ensuring a safe environment, and driving engagement across forums and social channels.

Key responsibilities

• Moderate forum discussions, social media feeds, and member‑generated content to keep interactions respectful and constructive.
• Design and execute strategies that increase active participation and improve user retention.
• Respond promptly to member questions, feedback, and escalations with professionalism.
• Partner with marketing and product teams to align community initiatives with overall business goals.
• Track community health metrics, analyze trends, and recommend improvements.

Required profile

• Proven experience moderating online communities or forums.
• Excellent written and verbal communication skills for public interaction.
• Ability to interpret data and report on engagement indicators.
• Understanding of content moderation policies and best practices.

Required skills

What we offer

• Remote work from anywhere, full‑time schedule.
• Competitive hourly rate of $15‑$20.
• Opportunity to contribute to a global leader in technology and shape digital ecosystems.