Soft Service Supervisor

About the role

The Soft Service Supervisor ensures a safe, clean and well‑maintained environment for clients, tenants and visitors across Six Construct sites. The role oversees daily soft‑service operations, leads the site team and guarantees compliance with health, safety and quality standards.

Key responsibilities

• Supervise daily soft services such as cleaning, housekeeping, waste management, pest‑control coordination, landscaping and janitorial activities.
• Lead and manage soft‑services staff, handling manpower deployment, attendance monitoring and performance management.
• Allocate tasks, provide training and guidance to maintain high service standards.
• Conduct routine inspections of washrooms, common areas, offices and public spaces to ensure cleanliness and compliance.
• Monitor service delivery against SLAs, contractual requirements and client expectations, implementing corrective actions when needed.
• Enforce health, safety and hygiene procedures, ensuring proper use of PPE, equipment and cleaning chemicals.
• Coordinate with facility management teams, subcontractors, help‑desk functions and clients to ensure smooth service delivery.
• Manage client requests, complaints and feedback, ensuring timely resolution and high customer satisfaction.
• Control and monitor cleaning materials, consumables, chemicals and equipment to support efficient and cost‑effective operations.
• Maintain accurate operational records, inspection reports, attendance logs and service documentation.
• Prepare regular reports and support audits, inspections and client reporting requirements.
• Assist the Facility Manager in achieving KPIs, service targets and contractual obligations while complying with company policies.

Required profile

• Relevant experience supervising soft‑service operations in a construction or facilities environment.
• Ability to lead a team, allocate tasks and ensure compliance with health and safety standards.

Required skills