Strategic Account Manager – Enterprise Renewals (Remote)

About the role

Trilogy is redefining enterprise renewals with an AI‑first operating model. As a Strategic Account Manager you will own the most valuable renewal accounts, partnering with our AI renewals agent, Fiona, to focus on high‑impact human work such as executive alignment and complex negotiations.

Key responsibilities

• Manage executive relationships and lead commercial negotiations for high‑value, multi‑year enterprise renewal contracts.
• Collaborate directly with Fiona, applying judgment and customer insights to improve its AI capabilities.
• Assess customer health metrics, product adoption, commercial history, and risk factors to proactively secure renewals.
• Utilise Salesforce and AI‑powered workflows to maintain forecast accuracy, detect renewal risks early, and allocate human intervention where it adds the most value.
• Convert insights from customer interactions into systematic enhancements that boost renewal effectiveness across the organization.

Required profile

• Seasoned professional with extensive experience in enterprise renewals and executive dialogue.
• Strong strategic mindset, comfortable working with AI as a multiplier.
• Proven ability to handle sophisticated, seven‑figure contracts and drive revenue retention.

Required skills

• Salesforce

What we offer

• Competitive compensation of $200,000 USD per year.
• Remote‑first work environment.
• Opportunity to shape the future of AI‑driven enterprise renewals.