Talent Coach – Welcome Office

About the role

The Talent Coach – Welcome Office supports Marriott guests from the moment they arrive, ensuring a smooth check‑in experience and delivering exceptional service throughout their stay.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment, adjust billing as needed, and compile daily reports and logs.
• Handle cash, vouchers, paid‑outs, balance receipts and secure the bank at shift start and end.
• Notify loss prevention/security of any theft reports.
• Assist management with training, evaluating, counseling, motivating and coaching staff.
• Maintain a clean, professional appearance and protect confidential information.
• Provide guests with directions, property information and accommodate special requests.

Required profile

• High school diploma or GED equivalent.
• At least 1 year of related guest‑service experience.
• Minimum 1 year of supervisory experience.
• Ability to stand, walk or sit for extended periods and lift objects up to 10 lb.

Required skills

• Proficiency with computer and POS systems.

What we offer

• Full‑time position within a global hospitality brand.
• Opportunities for training, coaching and career development.