Team Leader - Retail (National Hire)

About the role

Dubai Holding Entertainment, which operates Ain Dubai, the tallest observation wheel in the world, is looking for a guest-focused Team Leader - Retail to lead frontline retail operations at Ain Dubai. The role involves motivating team members, ensuring outstanding guest experiences and supporting sales and operational objectives.

Key responsibilities

• Lead daily retail operations, preparing outlets for opening, trading and closing.
• Coordinate team deployment, break schedules and sales-floor coverage.
• Deliver shift briefings covering sales priorities, promotions, safety requirements and service expectations.
• Supervise Retail Associates, Cashiers and Sales Associates with real-time coaching.
• Resolve guest enquiries and support service recovery.
• Monitor sales performance, drive product awareness, upselling and promotions.
• Ensure accurate use of POS systems, cash handling and till reconciliation.
• Support inventory control through stock replenishment, checks and discrepancy reporting.
• Maintain visual merchandising standards and prepare operational reports.
• Uphold health, safety and security standards and protect company assets and guest information.

Required profile

• High school qualification or equivalent; a diploma in Retail, Business, Hospitality or a related field is advantageous.
• At least 2-3 years of experience in retail, sales or guest service, including supervising or coordinating frontline teams.
• Experience in hospitality, tourism, leisure, attractions or other high-volume customer-facing environments.
• Strong leadership, communication and interpersonal skills, with a customer-centric approach and good problem-solving and complaint-handling abilities.
• Good working knowledge of Microsoft Outlook, Word and Excel; excellent spoken and written English, with Arabic an advantage.
• Flexibility to work rotating shifts, weekends and public holidays.

Required skills

• POS systems, payment processing and cash control and reconciliation.
• Stock management, replenishment and inventory control.