Technical Advisor – Automotive Diagnostics

About the role

Al Futtaim Automotive is building a pool of Technical Advisors to support complex vehicle repair and diagnostic cases across the UAE. You will work closely with customers, Service Advisors and workshop technicians to ensure issues are diagnosed correctly the first time.

Key responsibilities

• Interact with customers to confirm vehicle symptoms and conduct road‑tests when needed.
• Provide technical consultation to Service Advisors and workshop staff, guiding the repair process.
• Manage warranty repair diagnostics in line with established processes.
• Maintain and verify the availability of diagnostic tools and equipment.
• Coach technicians on‑the‑job and contribute to the development of diagnostic staff.

Required profile

• Diploma or Bachelor’s in Automobile or Mechanical Engineering.
• Minimum 7 years automotive dealership experience, including at least 2 years as a Technical Advisor or Diagnostic Master Technician.
• Valid UAE driving licence and strong English communication skills.

Required skills

• Advanced automotive diagnostic expertise.
• Proficiency with automotive diagnostic tools and equipment.
• Strong troubleshooting and problem‑solving abilities.
• Technical reporting and documentation skills.