Technical Advisor – Volvo Personal Service (Andon)

About the role

The Andon (Technical Advisor) leads and coaches the Volvo Personal Service team in Dubai, focusing on elevating customer experience, workshop efficiency, and cost control. The role drives continuous improvement, aiming for high Net Promoter Scores and productivity targets while supporting minor car repairs and service planning.

Key responsibilities

• Lead daily team meetings, review agendas, and ensure work‑in‑progress stays under two days of workshop capacity.
• Monitor and follow up on team KPIs, maintain the Visual Planning board, and pre‑check daily plans to predict support needs.
• Provide first‑line technical and administrative support to resolve production planning issues and meet Volvo ITC targets.
• Coordinate workshop improvement projects to increase productivity by 10% annually and enforce 5S principles with zero audit findings.
• Coach PSTs to sell value‑added services (accessories, tinting, tires, batteries) and achieve sales targets.
• Drive customer retention by proposing relevant services and achieving an NPS above 70%.

Required profile

• Proven experience leading automotive service teams or workshop environments.
• Strong coaching and problem‑solving abilities.
• Track record of meeting performance metrics such as NPS, productivity, and sales targets.
• Familiarity with 5S methodology and continuous‑improvement initiatives.

Required skills

• Volvo ITC system proficiency
• 5S methodology implementation
• Workshop planning and visual management