Technical Customer Support Professional

About the role

Trimble is seeking a Technical Customer Support Professional to serve as a trusted advisor for structural engineering firms across the Middle East. Based in Dubai, you will help customers adopt advanced BIM workflows with Tekla Structures, ensuring successful project delivery and high satisfaction.

Key responsibilities

• Resolve complex technical and interoperability issues for Tekla Structures on high‑impact regional projects.
• Deliver technical training, onboarding programs, and workshops to maximize customers’ digital construction capabilities.
• Advise on best practices for structural modeling, steel and concrete detailing, fabrication, and BIM collaboration.
• Collaborate with global product teams to translate feedback into software enhancements and preventative solutions.

Required profile

• Degree in Civil Engineering, Structural Engineering, Construction, Architecture, BIM, or a related technical discipline.
• Minimum 3 years of experience with Tekla Structures or comparable BIM engineering software.
• Excellent written and verbal communication skills in English; Arabic proficiency is highly preferred.
• Strong background in structural modeling, detailing, construction workflows, and technical problem‑solving.

Required skills

• Tekla Structures
• BIM workflow management
• Structural modeling and detailing (steel & concrete)
• Technical troubleshooting and support