Technical Support & Application Engineer – Emergency Lighting

About the role

Eaton is looking for a highly skilled Technical Support & Application Engineer to join its Emergency Lighting team in the Middle East. Based in Dubai, you will act as the technical bridge between customers, sales, and product development, ensuring reliable emergency lighting solutions across the region.

Key responsibilities

• Provide technical support and troubleshoot emergency lighting systems for customers and internal teams.
• Conduct product demonstrations, training sessions, and technical presentations.
• Collaborate with sales to translate customer requirements into effective technical solutions.
• Develop and maintain technical documentation such as manuals, guides, and FAQs.
• Monitor industry trends, product updates, and emerging technologies in emergency lighting.
• Ensure compliance with local regulations and standards for emergency lighting installations.
• Feed customer insights and technical issues back to the product development team.

Required profile

• Graduate engineering degree, preferably Electrical, Mechanical or Industrial.
• Minimum 7 years of techno‑commercial experience with emergency lighting systems.
• Strong communication skills to interact with customers, partners, and internal stakeholders.

Required skills

• Emergency Lighting Systems
• Dialux lighting design software
• AutoCAD
• Electrical products instrumentation
• Fire alarm system knowledge