Telecaller – Lead Generation & Appointment Setting

About the role

TriMediaX, a Dubai‑based digital marketing agency, is seeking an energetic Telecaller to generate leads and set appointments for its sales team. You will be the first point of contact for business owners, introducing a free digital marketing audit and securing qualified meetings.

Key responsibilities

• Make a minimum of 200 outbound calls daily to prospects from provided lead lists.
• Introduce TriMediaX and offer a free business audit covering digital presence, ads, and growth opportunities.
• Qualify prospects by identifying decision‑makers, business type, and marketing pain points.
• Schedule in‑person or virtual meetings between qualified prospects and the Digital Marketing Team.
• Follow approved call scripts while adapting tone and pitch to each prospect.
• Log call outcomes, prospect details, and appointments accurately in the CRM.
• Send follow‑up messages via WhatsApp or email to confirm meetings and reduce no‑shows.
• Reschedule missed appointments and re‑engage cold leads.
• Meet daily, weekly, and monthly KPIs for call volume, connection rate, and meetings booked.

Required profile

• 1‑3 years of experience in telecalling, telesales, or appointment setting, preferably in a digital marketing, media, or B2B services environment.
• Experience in the UAE/GCC market is strongly preferred.
• Excellent spoken English; Arabic or Hindi/Urdu is a plus.
• Confident, persuasive phone manner with strong objection‑handling skills.
• Comfortable with high call volumes and a target‑driven environment.

Required skills

• Proficiency with CRM tools.
• Experience using dialer software.
• Familiarity with WhatsApp Business for follow‑up communication.

What we offer

• Competitive base salary.
• 10 % incentive on every client you source who signs a contract and completes payment.
• Clear career path into Sales Executive or Account Management roles.
• Training on digital marketing services and sales techniques.