Telephone Operator – Guest Services

About the role

As the Telephone Operator at Hotel Indigo Dubai Downtown, you will be the first voice guests hear when they call the hotel. Your warm and professional manner will set the tone for a memorable stay, helping guests feel welcomed and valued from the moment they pick up the phone.

Key responsibilities

• Answer internal and external calls with courtesy and efficiency.
• Provide guests with information about the hotel, services, and local neighbourhood.
• Route callers to the appropriate department and follow up on requests.
• Maintain accurate records of guest inquiries and requests.
• Assist with emergency procedures according to hotel standards.

Required profile

• Previous experience as a telephone operator in a hospitality setting.
• Excellent communication skills and a calm, positive attitude.
• Ability to handle multiple conversations and prioritize tasks.
• Attention to detail and a passion for delivering exceptional guest experiences.

Required skills

• Opera PMS (preferred).

What we offer

• Competitive salary and benefits package.
• Opportunities for growth within a global hospitality brand.
• Supportive work environment that values individuality.