Telephone Operator

About the role

The Telephone Operator provides courteous, efficient switchboard service for guests at Radisson Resort Ras Al Khaimah, ensuring smooth communication and supporting hotel operations.

Key responsibilities

• Operate the switchboard, answering and transferring calls promptly to the appropriate extensions.
• Assist guests with long‑distance calls, providing instructions or placing calls on their behalf.
• Take accurate messages, wake‑up calls, and room‑service orders, ensuring timely delivery.
• Respond to guest inquiries about hotel facilities, local events, and promotions.
• Monitor the One Touch Service Application Request Manager and address requests immediately.
• Promote food and beverage options to increase hotel revenue.

Required profile

• Polite, upbeat communication style with strong customer‑service orientation.
• Ability to handle difficult situations effectively and work collaboratively with colleagues.
• Good knowledge of hotel services, room‑service menu, and current promotions.

Required skills

• Fluency in operating telephone switchboard equipment.
• Clear, courteous verbal communication.
• Accurate message taking and record‑keeping.