Waiter/Waitress – Luxury Hotel Dining

About the role

Join the renowned Raffles The Palm Dubai as a Waiter/Waitress, delivering premium food and beverage service in a luxury hotel setting. You will be the face of the restaurant, ensuring every guest enjoys a seamless and memorable dining experience.

Key responsibilities

• Monitor daily events and greet VIP guests upon arrival.
• Maintain comprehensive knowledge of all menu items, garnishes, and preparation methods to answer guest inquiries accurately.
• Present children’s menus, describe daily specials and alternative cuisine options.
• Serve and clear food and beverages discreetly, adhering to the hotel’s service standards.
• Operate the POS system to process orders, print checks, close tabs and perform cash‑out procedures.
• Carry trays, bus, and reset tables with proper linen, china, glassware and silverware.
• Check guest satisfaction, resolve issues promptly and report resolutions to the supervisor.
• Follow cash and credit‑card handling guidelines set by the accounting department.
• Keep the dining area clean, orderly and well‑stocked throughout service.
• Polish silverware and replenish condiments as needed.

Required profile

• Professional, courteous and attentive demeanor.
• Strong communication skills and ability to convey menu information clearly.
• Comfortable interacting with VIP guests and handling guest concerns.
• Team‑oriented with a commitment to uphold Raffles’ high service standards.

Required skills

• Proficiency in using POS systems for order entry and payment processing.
• Accurate cash handling and adherence to financial procedures.