Welcome Desk Agent (Russian/French/Spanish Speaker)

About the role

As a Welcome Desk Agent you will be the first point of contact for guests at W Hotels in Dubai, delivering a memorable and personalized experience from arrival through departure. You will use your multilingual abilities in Russian, French and Spanish to assist guests and showcase the local area.

Key responsibilities

• Perform smooth check‑in and check‑out procedures, handling guest registrations and payments.
• Respond promptly to guest requests, providing information, recommendations and resolving issues.
• Process operational tasks such as reporting, logging incidents and coordinating with other hotel departments.
• Maintain a safe, clean and professional front‑desk environment, adhering to company policies and confidentiality standards.
• Handle light physical tasks, moving items up to 10 lb, and remain on your feet for extended periods.

Required profile

• High school diploma or equivalent (GED).
• Fluency in Russian, French and Spanish.
• Ability to work full‑time in a fast‑paced hospitality environment.
• Strong attention to detail, professionalism and a customer‑focused attitude.

Required skills

• Multilingual communication (Russian, French, Spanish).

What we offer

• Opportunity to work with a global luxury hotel brand.
• Training and development programs.
• Inclusive and diverse workplace culture.