Bellman – Guest Services
Minor Hotels · Dubai
Job description
About the role
The Bellman will be the first point of contact for guests at NH Collection Dubai Ibn Battuta, delivering warm, professional service and ensuring a seamless arrival and departure experience.
Key responsibilities
- Greet guests upon arrival and departure with a courteous demeanor.
- Assist with luggage handling, room delivery, and transportation of packages.
- Provide accurate information about hotel facilities, local attractions, dining options, and services.
- Respond promptly to guest requests and special needs.
- Maintain cleanliness and organization of lobby, entrance areas, and luggage storage.
- Coordinate with front‑desk and housekeeping teams for smooth guest experiences.
- Operate elevators and help guests navigate the property.
- Handle guest concerns professionally, escalating when necessary.
- Perform light maintenance tasks and report facility issues.
- Uphold professional appearance and dress code at all times.
- Multitask effectively during peak periods while preserving service quality.
Required profile
- High school diploma or equivalent; hospitality experience preferred.
- Excellent interpersonal and communication skills in English; multilingual abilities are a plus.
- Strong physical fitness to lift and carry luggage regularly.
- Exceptional attention to detail and organizational skills.
- Ability to stay calm and professional under pressure.
- Reliable time management, punctuality, and problem‑solving attitude.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of hotel operations and guest service standards is advantageous.
- Team‑oriented mindset with a professional demeanor.
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Published 6 hours ago
Expires 2 weeks from now
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Minor Hotels
Dubai
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