Call Center Agent

About the role

The Guest Experience Expert in our Call Center (CID) provides memorable, high-touch service to guests throughout their stay at The Ritz-Carlton Abu Dhabi Grand Canal. Working full-time on the front line, you will handle guest inquiries, process operational requests and share local insights, ensuring every interaction reflects the brand’s Gold Standards.

Key responsibilities

• Answer inbound guest calls and respond to inquiries promptly and courteously.
• Process operational needs such as reservations, cancellations, and service requests.
• Document guest interactions and complete required reports.
• Provide local area information and recommendations to enhance the guest experience.
• Maintain a safe, clean work environment and adhere to company policies and confidentiality standards.
• Handle physical tasks such as moving items up to 10 lb without assistance.

Required profile

• High school diploma or equivalent (GED).
• No prior work experience required.
• No supervisory experience required.
• Ability to stand, sit or walk for extended periods and perform light physical tasks.

Required skills