This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Call Center Agent
The Ritz-Carlton Hotel Company, L.L.C. · Abou Dabi
Job description
About the role
The Guest Experience Expert in our Call Center (CID) provides memorable, high-touch service to guests throughout their stay at The Ritz-Carlton Abu Dhabi Grand Canal. Working full-time on the front line, you will handle guest inquiries, process operational requests and share local insights, ensuring every interaction reflects the brand’s Gold Standards.
Key responsibilities
- Answer inbound guest calls and respond to inquiries promptly and courteously.
- Process operational needs such as reservations, cancellations, and service requests.
- Document guest interactions and complete required reports.
- Provide local area information and recommendations to enhance the guest experience.
- Maintain a safe, clean work environment and adhere to company policies and confidentiality standards.
- Handle physical tasks such as moving items up to 10 lb without assistance.
Required profile
- High school diploma or equivalent (GED).
- No prior work experience required.
- No supervisory experience required.
- Ability to stand, sit or walk for extended periods and perform light physical tasks.
Required skills
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The Ritz-Carlton Hotel Company, L.L.C.
Abou Dabi
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