Chat & Call Center Sales & Customer Support Representative

About the role

We are looking for a confident and patient representative to manage online inquiries and incoming calls for Wazeer Begum Bicycles. The role involves converting chats and calls into product sales or confirmed repair bookings while delivering excellent customer service.

Key responsibilities

• Respond promptly to customer inquiries via WhatsApp, Facebook, Instagram and other online channels.
• Answer incoming customer calls in a professional manner.
• Identify customer needs and recommend appropriate bicycles, spare parts or repair services.
• Convert inquiries into sales or confirmed repair/home‑service bookings.
• Follow up with potential customers until the inquiry is closed or resolved.
• Handle complaints and difficult customers calmly, escalating when necessary.
• Record and label inquiries, leads, sales, bookings and complaints accurately.
• Coordinate with branches, sales staff, technicians and delivery teams as required.

Required profile

• Good spoken and written English.
• Strong sales and customer‑service orientation.
• Patience and professionalism when dealing with angry or difficult customers.
• Ability to stay calm under pressure and handle multiple chats and calls.

Required skills

• WhatsApp Business messaging.
• Facebook Messenger.
• Instagram messaging.
• Basic computer skills.