Client Experience Agent – Call Center

About the role

The Client Experience Agent is the first point of contact for IFZA’s clients, shaping their initial impression of the organization. You will work in a fast‑paced call centre environment, handling inbound enquiries and delivering high‑quality service.

Key responsibilities

• Answer and route all incoming calls promptly and professionally.
• Provide accurate information on IFZA’s products and services.
• Maintain detailed call records in the CRM system.
• Achieve individual and team performance targets.
• Uphold confidentiality of client data.
• Support overall call centre operations and promote company values.

Required profile

• Minimum 2 years experience as a call centre agent or similar role in the UAE.
• Full professional proficiency in English; additional languages are a plus.
• Excellent verbal and written communication, telephone etiquette and active‑listening skills.
• Ability to multitask, prioritize workload and work under pressure.

Required skills

• Intermediate computer literacy (MS Office).
• Familiarity with CRM systems and data entry.

What we offer

• International team representing over 50 nationalities.
• 24 days annual leave and annual home‑flight ticket.
• Life, medical and optional upgraded insurance plans.
• Company events, team‑building activities and career development opportunities.