Client Services Administrator (Hybrid, Dubai)

About the role

Lyra Health is seeking a Client Services Administrator to join its Client Services Team in Dubai. Working in a hybrid setting, you will support both local and global account managers, ensuring smooth client interactions and accurate reporting.

Key responsibilities

• Provide administrative support to key account managers.
• Create and maintain support documents for client requests.
• Assist in preparing presentations, reports, and proposals for client meetings.
• Support onboarding of new clients and keep databases up‑to‑date.
• Generate monthly client reports, verify accuracy, and correct any program errors.
• Manage invoices, ensuring timely processing and accuracy.
• Respond promptly to client queries and escalate complex issues as needed.
• Collaborate with the team to streamline processes and improve efficiency.

Required profile

• Previous experience in client services, administrative support, or a similar role.
• Flexibility to adapt to changing priorities.
• Strong organizational and time‑management abilities.
• Excellent attention to detail and proactive attitude.
• Passion for wellbeing and a willingness to learn.

Required skills

• Advanced proficiency in Microsoft Excel.
• Experience with Adobe tools.
• Knowledge of Canva.
• Familiarity with CRM software such as Salesforce or HubSpot.