Credit Controller

About the role

The Credit Controller will support healthy cash flow by building trusted, proactive relationships with clients and internal project teams to secure timely payment of outstanding invoices. This role acts as a relationship‑led collections partner rather than a purely monitoring function.

Key responsibilities

• Build and maintain positive relationships with client finance, procurement and project contacts to support timely payment.
• Partner with Design Managers, Studio Directors and Project Leads to understand contract terms, billing milestones and any service or documentation issues affecting payment.
• Proactively follow up on due and overdue invoices through courteous, solutions‑focused communication.
• Act as a bridge between clients and internal teams to resolve invoice queries, billing discrepancies, missing documentation or purchase order issues.
• Support project start‑up due diligence to ensure payment terms and invoicing processes are understood early.
• Negotiate practical payment timelines or installment arrangements where appropriate.
• Conduct regular collection review meetings with design and studio leaders to agree client engagement strategies and action plans.
• Maintain clear records of client conversations, commitments and disputes for internal visibility.
• Provide concise reporting on collections progress, aged debt risks and payment trends.
• Identify accounts requiring escalation, legal input or provision review and contribute to process improvements.

Required profile

• Bachelor’s degree.
• 12+ years of progressive experience in Credit Control, Accounts Receivable, Collections or client‑facing commercial finance, preferably in complex, project‑based or multinational organisations.
• Proven ability to engage directly with clients, resolve payment blockers and maintain a positive client experience.

Required skills