Customer Support Representative (Chinese Speaking)

About the role

The Customer Support Representative at C1 provides front‑line assistance to customers and affiliates, handling inquiries, complaints, technical issues, and translation tasks. This role ensures a high level of satisfaction with C1’s products and services.

Key responsibilities

• Respond to customer and affiliate requests via email, tickets, and chat.
• Resolve complex issues and act as the escalation point for core operational processes.
• Maintain accurate records of interactions, transactions, and complaints.
• Continuously improve service quality and adhere to performance targets.
• Build strong relationships, identify needs, and communicate benefits clearly.
• Handle complaints, propose solutions, and follow up until resolution.
• Mentor new team members and update internal knowledge bases.
• Translate assigned content with quality and meet deadlines.
• Support other departments with language assistance as needed.

Required profile

• Fluent Chinese (written and spoken) with excellent English communication skills.
• Bachelor’s degree minimum.
• At least 5 years of customer service experience, including 2 years in a call‑center environment.
• Experience in digital marketing is a plus.
• Strong empathy, problem‑solving ability, and service‑oriented mindset.
• Good computer proficiency.

Required skills

What we offer

• Opportunity to work in a dynamic, multilingual environment.
• Professional development and mentorship.
• Engagement with a diverse client base across the region.