Duty Manager – Front Office (5‑Star Resort)

About the role

We are seeking an experienced Duty Manager to join the Front Office team at a prestigious five‑star beachfront resort in Dubai.

Key responsibilities

• Lead the front office operation on shift, overseeing arrivals, departures and lobby flow.
• Act as senior point of contact for guests, managing service recovery from initial mention to resolution.
• Guide front desk, guest relations and club lounge teams to meet daily goals and standards.
• Personally manage VIP, returning and long‑stay guests, ensuring preferences are captured and delivered.
• Collaborate with Housekeeping, Concierge, Security and Food & Beverage to ensure seamless guest journeys.
• Maintain accurate room inventory, upselling, billing and shift handovers, supporting revenue targets.
• Uphold brand standards, LQA and Forbes benchmarks, and adhere to health, safety and fire procedures.

Required profile

• Minimum two years of Front Office leadership experience in a luxury hotel or resort.
• Experience in large‑scale properties is an advantage; GCC exposure welcomed.
• Strong communication, leadership and interpersonal skills with composure under pressure.

Required skills

• Proficiency with Opera or a comparable property management system.

What we offer

• Competitive salary inclusive of service charge.
• Meals provided.
• Visa and medical insurance.
• Opportunities for professional and international career growth.