Education Counsellor – Australia & New Zealand

About the role

The Education Counsellor supports international students in the UAE who wish to study in Australia or New Zealand. Working from IDID’s Abu Dhabi office, you will guide candidates through course selection, admissions, visa and pre‑departure processes while promoting IDP’s portfolio of services.

Key responsibilities

• Counsel prospective students to identify suitable courses and institutions.
• Conduct phone and face‑to‑face meetings to explain program details and admission requirements.
• Assist students in preparing and submitting applications, visas and pre‑departure documentation.
• Build and maintain strong relationships with students and their families, ensuring high levels of trust and satisfaction.
• Generate leads, promote IDP products and contribute to office and country sales targets.
• Provide referrals for non‑placement related student issues.

Required profile

• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to understand and explain academic programmes, admission criteria and visa processes.
• Professional integrity and ethical conduct in all interactions.
• Goal‑oriented attitude with a focus on converting enquiries into applications.

Required skills