Global Account Manager - TMC Partners

About the role

The Global Account Manager – TMC Partners will lead Etihad’s commercial strategy with travel management companies worldwide. You will own the global relationship with TMC partners, driving revenue growth and ensuring Etihad remains the preferred airline for their clients.

Key responsibilities

• Own the global commercial relationship with TMC partners, acting as the central point of contact for strategic and operational engagement.
• Develop and execute a global TMC sales strategy aligned with Etihad’s revenue goals and network priorities.
• Lead contracting and negotiation processes, including fare programs, override structures and incentive setups.
• Collaborate with Pricing, Revenue Management, Marketing and Distribution teams to keep the TMC segment competitive and revenue‑focused.
• Identify tactical sales opportunities and work with regional teams to strengthen Etihad’s position as a strategic partner.
• Monitor and track performance using Salesforce and internal dashboards, highlighting growth opportunities or account risk.
• Conduct quarterly business reviews and performance reviews with TMC partners, presenting insights and securing buy‑in for future growth.
• Represent Etihad at industry events, conferences and trade summits relevant to the TMC sector.

Required profile

• Bachelor’s degree in Business, Aviation or a related field.
• Proven experience working with travel management companies on marketing and business development.
• Strong analytical background and high‑level negotiating skills.
• Ability to work cross‑functionally with Pricing, Revenue Management, Marketing, Distribution and Network teams.

Required skills

• Salesforce