Guest Experience Agent – Multilingual Hospitality Role

About the role

Join JA The Resort in Dubai as a Guest Experience Agent, where you will create memorable first and last impressions for an international clientele. The role focuses on personalized service, anticipating guest needs, and delivering a luxury hospitality experience.

Key responsibilities

• Welcome guests with warmth and professionalism, providing personalized interactions throughout their stay.
• Act as the primary point of contact in the lobby, offering information, assistance, and promoting resort experiences and loyalty programs.
• Anticipate and fulfill guest requests before they are voiced, handling VIP arrivals, special occasions, and celebrations.
• Collaborate with resort teams to ensure seamless guest journeys and turn feedback into service improvements.

Required profile

• Minimum 2 years of experience in hospitality, front office, or guest‑facing roles.
• Excellent English communication skills; additional fluency in Russian, German, or French is highly valued.
• Warm, engaging personality with a service‑oriented mindset.
• Ability to thrive in a dynamic luxury environment.

Required skills

• Knowledge of hotel property management systems, preferably Protel.