Assistant Manager Guest Relations
Atlantis Dubai · Dubai
Job description
About the role
The Assistant Manager, Guest Relations at Atlantis The Palm leads the Guest Relations and Concierge functions, delivering personalized and seamless experiences for all guests.
Key responsibilities
- Provide operational leadership across guest engagement, concierge services, VIP and high‑profile guest management.
- Oversee special occasions, service recovery and overall guest satisfaction.
- Develop and mentor a high‑performing team while maintaining luxury service standards.
- Ensure effective collaboration with all hotel departments to exceed guest expectations.
Required profile
- Consistent experience in 5‑star ultra‑luxury hospitality, especially VIP or butler services.
- Strong leadership and supervisory abilities.
- Proficiency in local knowledge and concierge‑level services.
- Excellent organizational, administrative, interpersonal and communication skills.
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Published 1 day ago
Expires 3 weeks from now
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Atlantis Dubai
Dubai
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