Guest Relations Executive – Luxury Hotel
TALENTMATE · Doubaï
Descripcion del puesto
About the role
We are looking for a Guest Relations Executive to join Zabeel House The Greens, a lifestyle hotel by Jumeirah. The role focuses on delivering warm, personalised service to guests, ensuring their stay is comfortable and memorable.
Key responsibilities
- Greet guests upon arrival, engage in friendly conversation and make them feel welcome.
- Schedule dining reservations and coordinate special occasions such as anniversaries and birthdays, following the Restaurant Reservations SOP.
- Handle restaurant enquiries and bookings using the F&B Enquiry/Booking checklist, maintaining high service standards.
- Escort guests to their tables, introduce them to the venue and ensure a smooth dining experience.
- Collaborate with the front‑office and F&B teams to address guest requests and resolve issues promptly.
Required profile
- Previous experience in guest relations or front‑office roles within a luxury hotel or upscale restaurant.
- Excellent communication skills and a friendly, professional demeanor.
- Strong attention to detail and ability to follow standard operating procedures.
- Flexibility to work varied shifts, including evenings and weekends.
Required skills
- Proficiency in using reservation and booking management systems.
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Publicado hace 2 días
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TALENTMATE
Doubaï
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