Guest Service Officer – Reception
Accor · Dubai
Job description
About the role
The Guest Service Officer – Reception will be the first point of contact for guests at Sofitel Dubai Downtown. You will ensure a seamless check‑in and check‑out experience while delivering the high standards of service expected from a 5‑star luxury hotel.
Key responsibilities
- Welcome guests warmly, manage arrivals and departures, and handle all front‑desk inquiries.
- Process check‑ins, check‑outs, reservations, and key handling in line with hotel procedures.
- Provide accurate information about hotel facilities, services, and local attractions.
- Assist guests with special requests, resolve issues promptly, and ensure overall guest satisfaction.
- Maintain the front‑desk area, ensuring it is tidy and presentable at all times.
Required profile
- Diploma or degree in hospitality or Rooms Division.
- 2 to 5 years of experience in a front‑desk or guest service role within a hotel.
- Excellent communication skills in English; additional languages are a plus.
- Professional appearance and a courteous, service‑oriented attitude.
Required skills
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Published 2 weeks ago
Expires 1 month from now
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Accor
Dubai
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