Guest Services Executive – Front Office

About the role

The Guest Services Executive is the primary point of contact for guests from arrival through departure at Jumeirah Saadiyat Island. You will ensure a warm welcome, manage enquiries, and deliver service that exceeds the Jumeirah Signature Standards.

Key responsibilities

• Greet guests on arrival, complete registration, issue room keys and welcome booklets.
• Process departures, collect payments and accurately close guest bills.
• Assist guests throughout their stay, addressing requests and selling walk‑in rooms at optimal rates.
• Maintain a fully staffed, operational Guest Services Desk and ensure it is stocked at all times.
• Protect guest privacy by safeguarding personal information.
• Enter registration details into the Front Office PMS promptly and verify completeness.
• File registration cards and dockets in designated buckets and perform regular checks.

Required profile

• Excellent interpersonal and communication skills with a customer‑focused attitude.
• Ability to handle cash transactions and billing accurately.
• Attention to detail and strong organisational abilities.
• Flexibility to work on a rotating shift schedule in a luxury hotel environment.

Required skills

• Proficiency with Front Office Property Management System (PMS).