Guest Services Executive – Guest Relations

About the role

The Guest Services Executive will join the Guest Relations team at Jumeirah Marsa Al Arab, a luxury resort in Dubai. You will be the first point of contact for VIP guests, ensuring a seamless and memorable arrival experience.

Key responsibilities

• Meet and escort arriving VIP guests to their rooms, coordinate luggage delivery and conduct courteous, efficient check‑ins.
• Provide up‑to‑date information on hotel outlets, amenities and services, actively upsell and make reservations as required.
• Share historical and cultural facts about the destination, acting as a storyteller for the hotel’s unique differentiators.
• Handle administrative duties of the Guest Relations operation, ensuring daily communication of important information to relevant departments.

Required profile

• Proven experience in guest relations or hospitality, preferably within a luxury hotel environment.
• Comfort interacting with high‑profile guests and delivering personalized service.
• Strong communication skills and ability to convey cultural and historical information.
• Organisational ability to manage administrative tasks and internal communications efficiently.

Required skills