Operations Manager – Aviation Partner Solutions

About the role

Transguard Group is seeking an Operations Manager to join its Aviation team in Dubai. You will support the Account Manager and oversee the delivery of transport, aviation, and logistics contracts, ensuring service excellence, profitability and customer satisfaction.

Key responsibilities

• Develop and maintain operational performance and on‑time deployment of assets in line with client demand.
• Monitor commercial aspects of contracts and produce daily operational reports to track financial performance.
• Manage client relationships according to the RACI matrix and identify efficiency initiatives.
• Analyse trends, optimise processes, and drive a culture of operational excellence.
• Motivate team members, enforce quality controls and create comprehensive process documentation.
• Integrate automation tools and stay informed on industry trends and emerging technologies.

Required profile

• Minimum 5 years of relevant experience.
• University or college education.
• Proven ability to work with cross‑functional stakeholders such as finance, HR, recruitment and transport.

Required skills

• Transport Management
• Rostering and deployments
• Vehicle utilisation
• Limousine & RTA regulatory compliance
• Operation procedure awareness
• Customer relationship management
• Effective report writing