Payroll and Employee Relations Officer

About the role

The Payroll and Employee Relations Officer supports the university by managing monthly payroll, maintaining the Human Capital Management (HCM) system, and handling employee‑relations activities. The role acts as a primary contact for staff and managers on HR policies, payroll, benefits, and related inquiries.

Key responsibilities

• Lead monthly payroll processing in coordination with the Finance team, ensuring accurate paysheets and reports.
• Serve as the main point of contact for employees and managers on employee‑relations matters, providing guidance on HR policies, procedures, and workplace practices.
• Receive, discuss with management, and lead the processing of employee grievances, complaints, and conflicts in line with policy.
• Report performance, attendance, conduct, and behavioural issues to the HR Manager and suggest appropriate solutions.
• Maintain confidential records of employee‑relations cases and monitor recurring issues to recommend improvements.
• Update and maintain accurate employee information in the HCM system, ensuring data completeness and currency.
• Support managers and staff with HCM‑related queries, generate regular HR reports, and assist with system updates and automation initiatives.
• Prepare and issue employment documents (letters, certificates, confirmations) and process No Objection Certificates for employees and students.
• Respond to employment verification requests from banks and official entities, ensuring timely and accurate documentation.

Required profile

• Minimum of 24 months (2 years) experience in payroll processing and employee‑relations functions.
• Strong knowledge of HR policies, procedures, and workplace practices.
• Ability to handle confidential information with discretion.
• Excellent communication skills for interacting with staff, managers, and external parties.

Required skills

• Automated HR services
• Employee relations practices
• HR policies and procedures
• HR computer systems
• HCM system administration