Quality Manager

About the role

The Quality Manager will lead the development and implementation of quality strategies to exceed customer expectations for product quality, cost, and delivery. This senior role involves overseeing the Quality Management System and driving continuous improvement across the supply chain.

Key responsibilities

• Develop and execute quality strategies, ensuring compliance with cost, quality, and delivery targets.
• Lead cross‑functional projects, lean initiatives, and continuous improvement efforts.
• Monitor and report KPIs, manage audits of third‑party QC agents, and reduce damage, warranty, and cost of quality.
• Coordinate with suppliers and internal stakeholders to implement corrective and preventive actions.
• Oversee workshop operations, warranty replacement governance, and statutory compliance (e.g., SABER, ECAS, FCM).

Required profile

• 10+ years of experience in furniture quality management.
• Proven leadership skills with ability to mentor and develop teams.
• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder management.

Required skills

• Quality Management System (QMS) implementation.
• Lean business and continuous improvement methodologies.
• KPI monitoring and reporting.
• Audit and compliance management.