Receptionist – Part‑time (UAE National)
Al Futtaim Group · Dubai
Job description
About the role
The Aftersales Receptionist ensures a smooth and welcoming experience for customers visiting the service centre. This part‑time position focuses on front‑desk interaction, appointment coordination and administrative support to uphold the dealership’s service standards.
Key responsibilities
- Greet customers, direct them to the appropriate Service Advisor and manage the reception area.
- Handle incoming calls, WhatsApp and email inquiries, providing timely information.
- Schedule and confirm service appointments, preventing overbooking and updating customers on waiting times.
- Prepare service documents, invoices and maintain logs of customer visits and vehicle flow.
- Support Service Advisors by managing the customer queue and communicating vehicle status updates.
Required profile
- High school diploma or equivalent; customer‑service certification is a plus.
- 1–2 years of experience in a customer‑facing role, preferably within the automotive industry.
Required skills
- Proficiency with CRM software.
- Experience using appointment management systems and customer‑management tools.
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Published 1 day ago
Expires 1 month from now
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Al Futtaim Group
Dubai
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