Relationship Banker – Retail Banking Group (Dubai)

About the role

We are looking for a Relationship Banker to join our Retail Banking Group in Dubai. The role focuses on acquiring new customers, cross‑selling personal banking products and delivering a seamless end‑to‑end experience.

Key responsibilities

• Achieve monthly sales targets for personal banking products.
• Prospect targeted segments through phone calls and face‑to‑face visits.
• Present and sell a full range of banking services in an ethical and professional manner.
• Conduct micro‑marketing activities such as kiosk events and direct marketing.
• Handle objections to secure product uptake or payroll transfers.
• Ensure end‑to‑end customer turnaround time meets quality standards.
• Maintain strict compliance with KYC, FATCA, AML/CTF and bank policies.
• Record all sales activities in daily reports and update the CRM system.
• Participate in team huddles, training, compliance and fraud awareness sessions.
• Uphold the highest standards of ethics and promptly report any breaches.

Required profile

• Sales‑oriented personality with confidence, persistence and strong communication skills.
• Basic knowledge of retail banking products, service policies and processes.
• Graduate from any discipline with at least 2 years of banking sales experience.
• Ability to understand customers’ individual financial circumstances and provide appropriate solutions.