Reservation Agent (Female)
Accor Plus · Abu Dhabi
Job description
About the role
Accor Plus is looking for a motivated Reservation Agent (female) to join the Novotel & Ibis Gate Hotels team in Abu Dhabi. You will be the first point of contact for guests, handling reservations and ensuring a seamless booking experience.
Key responsibilities
- Manage incoming calls, emails, and online reservation requests with professionalism.
- Accurately record guest details, preferences, and special requests.
- Promote additional services and amenities to optimise revenue.
- Provide up‑to‑date information on rates, promotions, and availability.
- Coordinate with other hotel departments to fulfil guest requests and resolve issues.
- Maintain thorough knowledge of property policies, procedures, and facilities.
Required profile
- Minimum 1 year experience in hotel reservations or a similar hospitality role.
- Fluent English; Arabic is a plus.
- Strong attention to detail, organisational skills and ability to multitask in a fast‑paced environment.
- Team‑player attitude with a guest‑focused mindset.
Required skills
- Reservation Systems
- Opera
- Basic computer applications
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Published 2 weeks ago
Expires 1 month from now
33 views · 0 interested
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Accor Plus
Abu Dhabi
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