Residence Concierge – Luxury Hotel Guest Services

About the role

The Residence Concierge will be the face of The Lana Residences, delivering premium guest services to residents and visitors in Dubai. Working within the Rooms – Concierge department, you will uphold the Dorchester Collection’s “We Care” philosophy and ensure every interaction reflects the brand’s heritage of luxury and hospitality.

Key responsibilities

• Greet and assist residents and guests, providing personalized recommendations and support.
• Coordinate reservations, transportation, and special requests, ensuring seamless experiences.
• Maintain up‑to‑date knowledge of hotel facilities, local attractions, and partner services.
• Handle incoming calls and communications promptly and professionally.
• Collaborate with other hotel departments to resolve issues and exceed guest expectations.

Required profile

• Excellent communication and interpersonal skills.
• Strong attention to detail and a proactive attitude.
• Ability to work flexible hours, including evenings and weekends.
• Fluent in English; additional languages are a plus.

Required skills

What we offer

• Competitive salary package.
• World‑class development and training opportunities.
• Complimentary stays with breakfast at sister Dorchester Collection hotels.
• 50% discount on food and beverage at all Dorchester Collection venues.
• Meals on duty, private medical and life insurance.
• Flight allowance every 24 months.
• Company‑provided accommodation, transportation, uniform and laundry service.