Reception Agent

About the role

Join AccorHotel in Dubai as a Reception Agent for the health club and spa area. You will be the first point of contact for guests, members and visitors, providing a warm and professional welcome while handling enquiries, bookings and administrative tasks.

Key responsibilities

• Welcome and assist hotel guests, members, and visitors in a warm and professional manner.
• Handle guest inquiries regarding health club facilities, services, operating hours, memberships, and activities.
• Manage bookings and appointments for health club facilities and services.
• Answer telephone calls and respond to guest inquiries promptly and professionally.
• Maintain accurate guest records, bookings, membership details, and daily attendance.
• Ensure guests are properly registered before using health club facilities.
• Provide information on available facilities, promotions, packages, and membership options.
• Coordinate with Health Club, Spa, Recreation, Housekeeping, and other hotel departments when required.
• Handle guest requests, comments, and complaints professionally and escalate concerns when necessary.
• Maintain a clean, organized, and welcoming reception area at all times.
• Monitor availability of towels, lockers, amenities and coordinate replenishment.
• Process payments and maintain accurate records according to hotel procedures.

Required profile

• High school diploma or equivalent; hospitality qualification is an advantage.
• Previous experience in reception, front desk, health club, spa, gym or hospitality environment.
• Good verbal and written communication skills in English; additional languages are a plus.
• Friendly, welcoming, and guest‑focused personality.
• Strong customer service and interpersonal skills.
• Well‑groomed with a professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Ability to work effectively both independently and as part of a team.

Required skills

• Basic computer skills
• Microsoft Office