Restaurant Captain – Lead Service Team

About the role

Al Safadi Hospitality is seeking an experienced Captain to lead the floor team in one of its upscale Lebanese restaurants. The role focuses on delivering exceptional guest experiences while maintaining the high service standards that define the brand.

Key responsibilities

• Supervise the service floor, ensuring smooth and efficient operations during high‑volume periods.
• Lead, train, and mentor waitstaff to uphold consistent service quality.
• Manage guest feedback, special requests, and service escalations professionally.
• Coordinate closely with kitchen and bar teams to guarantee timely order delivery and accuracy.
• Assist management with shift reporting, staff scheduling, and daily operational tasks.

Required profile

• Minimum 2–3 years of experience as a captain or team leader in a restaurant, hotel, or hospitality group.
• High school diploma or equivalent; hospitality management training is a plus.
• Strong leadership, communication, and problem‑solving abilities.
• Ability to remain composed under pressure and maintain a guest‑focused attitude.
• Fluency in English required; Arabic strongly preferred.

Required skills

• Understanding of table settings, service flow, section coverage, and order accuracy.
• Effective liaison between front‑of‑house and back‑of‑house teams.
• Basic knowledge of shift reporting and staff scheduling processes.