Senior Quality Compliance Supervisor

About the role

We are seeking a Senior Quality Compliance Supervisor to lead the development, implementation and continuous improvement of our Quality Management System at AKI in Dubai Industrial City. Reporting to the Quality Manager, you will ensure that all quality processes, SOPs and controlled documentation meet regulatory, certification, customer and business requirements.

Key responsibilities

• Develop, review, update and maintain SOPs, policies, work instructions, forms, process flows and other controlled quality documents.
• Coordinate with process owners and cross‑functional teams to document and improve business processes, including version control, approvals, issuance, revision and archiving.
• Conduct quality/compliance gap assessments, risk assessments and follow‑up on identified actions.
• Support and coordinate internal, external, supplier, customer and certification audits, including preparation and documentation follow‑up.
• Assist with CAPA, audit responses, quality agreements, supplier/customer questionnaires and related compliance activities.
• Organise SOP training and awareness activities after document changes.
• Generate and maintain quality KPIs, trackers, dashboards and management reports.
• Provide quality support to cross‑functional, operational, 3PL, supply chain and business improvement projects.
• Support applicable ISO, HACCP, GDP and other quality/compliance requirements within the assigned scope.

Required profile

• Bachelor’s degree in Quality, Science, Engineering or a related discipline.
• 8‑10 years of experience in Quality Assurance, Quality Management Systems or Quality Compliance.
• Hands‑on experience in QMS, SOP development, document control, audits, CAPA, root cause analysis, risk assessment and process improvement.
• Good knowledge of ISO 9001, ISO 13485, ISO 22000, HACCP, ISO 14001/45001 and GDP.
• Experience working cross‑functionally with Supply Chain, Logistics, Warehouse, Operations, HSE, IT, Internal Audit and other business functions.
• Strong analytical, organizational, communication, presentation and stakeholder‑management skills.

Required skills

• Microsoft Office (including Visio and SharePoint)
• Process‑flow and documentation tools
• eQMS (electronic Quality Management System) – advantage
• Quality or ISO Auditor certification – advantage
• Six Sigma certification – advantage