Team Leader - Front Desk

About the role

We are looking for a dynamic, guest‑focused professional to lead our Front Desk team. As the Team Leader – Front Desk you will ensure every guest enjoys a memorable stay by delivering exceptional service and swift, creative solutions.

Key responsibilities

• Greet and assist guests from arrival through departure with a professional, friendly attitude.
• Maintain effective communication with all hotel departments to guarantee smooth service delivery.
• Monitor daily rate and occupancy levels to support revenue goals.
• Supervise Front Desk agents, ensuring consistent, high‑quality guest interactions.
• Verify cash register closures and billing accuracy at shift end.
• Complete guest registrations accurately in the Opera PMS system.
• Stay updated on hotel and local services to answer guest inquiries promptly.

Required profile

• Hospitality degree or equivalent qualification.
• Previous experience in a hotel Front Office or similar environment.
• Excellent written and spoken English; additional language proficiency is a plus.
• Strong interpersonal, problem‑solving and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Proficiency with Opera PMS.
• Computer literacy.