Technical Support Engineer

About the role

The Technical Support Engineer will be the primary technical point of contact for Ralliant’s global customers, providing pre‑sales and post‑sales assistance for a wide range of high‑voltage monitoring products. You will work closely with Engineering and Field Service teams to resolve issues, deliver training, and ensure customer satisfaction.

Key responsibilities

• Diagnose and troubleshoot hardware and software issues on transformer, grid, GIS, and circuit‑breaker monitoring devices.
• Provide remote installation, commissioning, maintenance and repair support.
• Conduct internal and external training sessions on monitoring solutions.
• Configure and integrate SCADA systems using Modbus, DNP3 and IEC61850 protocols.
• Log all incidents in Salesforce and escalate unresolved problems to Engineering or Quality.
• Track issues to resolution, prepare reports and document technical knowledge.

Required profile

• Result‑driven, self‑reliant professional with strong technical background in high‑voltage asset monitoring.
• Experience with Qualitrol monitoring solutions is highly valued.
• Ability to communicate clearly with customers and internal teams.

Required skills

• Transformer, grid, GIS and circuit‑breaker monitoring (Online DGA, QTMS, QPDM, QBCM, IDM+, BEN 6000).
• SCADA communication and IEC61850 protocol knowledge.
• Modbus and DNP3 configuration.
• Salesforce incident management.