Ticketing Team Leader

About the role

The Ticketing Team Leader at Atlantis Dubai oversees the ticketing plaza, ensuring safety, efficiency and exceptional guest service. Reporting to the Assistant Manager Ticketing, the role combines operational supervision, staff scheduling and cash handling responsibilities within a luxury resort environment.

Key responsibilities

• Conduct daily inspections of the locker room and ticketing plaza to guarantee readiness.
• Schedule line staff, manage rotations, breaks and daily staffing levels.
• Supervise ticketing counter operations, cash handling procedures and end‑of‑day cash‑out processes.
• Handle minor guest requests and complaints, escalating when necessary.
• Maintain safety standards, report first‑aid emergencies and enforce proper guest behavior.
• Ensure completion of closing procedures, including reports and locker clearance.
• Provide training, conduct disciplinary actions and counsel team members.

Required profile

• Previous supervisory experience in a hospitality or similar environment.
• Basic computer literacy.
• Completed at least 12 years of formal education.

Required skills

What we offer

• Competitive tax‑free salary paid in AED.
• Generous food and beverage privileges and discounted rates at Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage.
• Annual flights home, life insurance and incentive programmes.
• Access to world‑class training, career mobility and internal growth opportunities.