Travel Consultant – Corporate Travel Services

About the role

The Travel Consultant joins dnata Corporate Travel’s 24/7 front‑line team to deliver superior travel services to retail, government and corporate clients. Working across retail desks, phone, WhatsApp and email, the role focuses on converting enquiries into sales while providing accurate travel information and proactive disruption management.

Key responsibilities

• Sell airline tickets and travel‑related products through multiple channels.
• Provide accurate information on destinations, passport, visa, health and insurance requirements.
• Handle customer queries, amendments, and proactive disruption management.
• Cross‑sell and upsell ancillary products such as tours, excursions and activities to maximise revenue.
• Maintain and develop relationships with clients and suppliers, ensuring communication aligns with brand guidelines.
• Deliver a “can‑do” attitude, resolving issues quickly to ensure a positive customer experience.

Required profile

• Front‑line staff member comfortable working in a 24/7 environment.
• Strong customer‑service orientation for retail, government and corporate clients.
• Ability to communicate clearly via phone, chat, email and in‑person.
• Focus on converting enquiries into sales while maintaining high service standards.

Required skills