Academic Support Officer (Al Ain)

About the role

The Academic Support Officer provides essential academic and administrative assistance to program leaders, faculty and students within the Higher Colleges of Technology network. This role ensures smooth operation of program activities while maintaining confidentiality and adapting to changing environments.

Key responsibilities

• Provide academic and administrative support to the Program Team Leader, Academic Program Chair, faculty and students, exercising confidentiality, tact and diplomacy.
• Schedule meetings, book rooms, arrange travel, manage stationery supplies and handle minute writing.
• Liaise with internal departments such as the Director Office, Campus Management, Student Engagement, HR, Finance, IT and others to coordinate activities.
• Collect information from stakeholders and prepare regular and ad‑hoc reports, statistical analyses and presentations.
• Draft reports, email correspondence and maintain accurate records for students, faculty, programs and courses.
• Support academic services during peak periods, including student registration, assessment preparation and quality reviews.
• Assist in course/program reviews, accreditation applications, annual planning, budgeting, procurement and expense tracking.
• Contribute to KPI monitoring, market intelligence and research initiatives.

Required skills

• Meeting scheduling
• Minute writing
• Travel arrangement
• Statistical analyses
• Administrative support
• Confidentiality handling
• Room booking
• Report drafting