Account Director – Enterprise Creative Services

About the role

This role leads and grows a portfolio of strategically important enterprise customers within a global creative services environment, owning the relationship from scoping through delivery, renewal and expansion.

Key responsibilities

• Own end‑to‑end relationships for 5–10 enterprise customers, strengthening retention, expansion and executive‑level trust.
• Develop and execute strategic account plans that identify upgrade, expansion and long‑term growth opportunities.
• Lead renewal processes and commercial negotiations in collaboration with leadership.
• Build and maintain strong relationships with senior client stakeholders and procurement teams.
• Translate customer objectives into scalable creative programs and solutions.
• Partner with Project Managers and Producers to coordinate delivery across multiple workstreams.
• Serve as senior escalation point for complex customer issues, resolving challenges quickly.
• Monitor account health, burn rates, pacing, performance and profitability.
• Develop ROI‑focused business cases that demonstrate value and impact of proposed solutions.
• Identify opportunities to use AI and automation to improve customer outcomes, efficiency and delivery.

Required profile

• 5–10+ years experience in account management or client services within creative, marketing or digital environments.
• 3–5+ years in an account leadership role such as Senior Account Manager, Group Account Manager or Account Director.
• Proven track record managing and growing enterprise or high‑value global customer accounts.
• Strong commercial acumen with experience meeting revenue, retention and growth targets.
• Experience working with enterprise, SaaS, D2C or B2B clients.
• Ability to build relationships with senior stakeholders and navigate complex procurement processes.
• Experience leading, coaching and developing cross‑functional teams.
• Operational mindset with ability to scale delivery while maintaining quality and profitability.
• Excellent communication, stakeholder management, problem‑solving and negotiation skills.
• Structured, proactive and solution‑oriented approach to managing complex accounts.

What we offer

• Fully remote, remote‑first working environment.
• Opportunity to manage strategically important enterprise accounts and influence long‑term customer relationships.
• Exposure to global clients, senior stakeholders, commercial strategy, creative delivery, AI and automation.
• Work with a globally distributed team spanning 60+ nationalities and multiple time zones.
• High‑trust, fast‑paced environment with direct feedback and continuous professional growth.
• Mentorship and opportunities to take on meaningful responsibility and leadership.
• Ability to shape processes and contribute to growth of a global creative services organization.
• Collaborative environment focused on customer outcomes, high‑quality work and continuous improvement.